Terms of Service

Effective Date: March 28, 2026  |  Last Updated: March 28, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pizza Luce ("Company," "we," "us," or "our"), governing your access to and use of the website located at pizzluce.click (the "Website") and all related services, including online ordering, content, and features made available by Pizza Luce.

By visiting, browsing, creating an account, placing an order, or otherwise interacting with our Website or services, you represent and warrant that:

• You are at least 18 years of age, or if you are between the ages of 13 and 17, you have obtained verifiable parental or guardian consent;
• You have the legal capacity and authority to enter into this Agreement;
• You are not prohibited from using our services under any applicable law or regulation;
• All information you provide to us is accurate, current, and complete;
• Your use of our Website and services complies with all applicable local, state, and federal laws of the United States.

If you are using our Website on behalf of a business, organization, or other legal entity, you represent that you have the authority to bind that entity to these Terms, and all references to "you" shall include such entity.

Your continued use of the Website following any posted modification to these Terms constitutes your acceptance of those modifications. It is your responsibility to review these Terms periodically for changes.

2. Description of Services

Pizza Luce is a food service business operating in the United States, dedicated to providing customers with high-quality pizza, Italian-inspired dishes, and related food and beverage products. Our services include, but are not limited to:

• Online Ordering: We offer an online ordering platform through our Website, allowing customers to browse our menu, customize their orders, and arrange for delivery or pickup.
• Menu Information: Our Website provides detailed descriptions of menu items, including ingredients, allergen information, and pricing. Menu items are subject to availability and may change without prior notice.
• Catering Services: We may offer catering packages for events, parties, corporate gatherings, and special occasions. Specific terms applicable to catering will be communicated at the time of booking.
• Loyalty and Rewards Programs: From time to time, we may operate customer loyalty programs, promotional offers, discount codes, or rewards systems, each governed by their own specific terms and conditions.
• Customer Support: Our team is available to assist you with questions, feedback, or concerns related to your orders and overall dining experience.
• Promotional Communications: With your consent, we may send promotional materials, newsletters, and special offers via email or other channels in compliance with applicable law.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation of services.

Availability of certain services, menu items, and features may vary depending on your geographic location and current operational capacity. We do not guarantee that any particular service or product will be available at all times.

3. User Obligations and Prohibited Activities

3.1 General User Obligations

As a condition of your use of our Website and services, you agree to:

• Provide accurate, truthful, and complete information when creating an account, placing orders, or communicating with us;
• Maintain the security of any account credentials, including passwords, and notify us immediately of any unauthorized use of your account;
• Use our Website and services solely for lawful, personal, and non-commercial purposes (unless otherwise agreed in writing with Pizza Luce);
• Comply with all applicable federal, state, and local laws and regulations in connection with your use of our services;
• Respect the intellectual property rights of Pizza Luce and all third parties;
• Act in good faith in all interactions with our staff, delivery personnel, and other customers.

3.2 Prohibited Activities

You agree that you will NOT use our Website or services to:

• Engage in any fraudulent activity, including placing false orders, submitting invalid payment information, or misrepresenting your identity;
• Attempt to gain unauthorized access to any portion of our Website, servers, databases, or systems;
• Introduce viruses, malware, spyware, ransomware, Trojan horses, or any other malicious code or software that may damage or impair our systems or the systems of others;
• Use automated bots, scrapers, data mining tools, or other automated means to access, collect, or harvest data from our Website without our express written consent;
• Reverse engineer, decompile, disassemble, or attempt to extract the source code of our Website or any software used in connection with our services;
• Post, transmit, or distribute any content that is defamatory, obscene, harassing, threatening, hateful, discriminatory, or otherwise objectionable;
• Impersonate any person or entity, including Pizza Luce employees, representatives, or other users;
• Use our services in any manner that could damage, disable, overburden, or impair the functioning of our Website or servers;
• Collect or store personal information about other users without their consent;
• Engage in spamming, phishing, or any other unsolicited mass communication using our platform;
• Violate any applicable federal, state, or local laws, including those relating to consumer protection, privacy, food safety, or electronic commerce;
• Use our Website or services for any commercial purpose not expressly authorized by Pizza Luce in writing.

Any violation of these prohibited activities may result in the immediate suspension or termination of your account and access to our services, and may subject you to civil and/or criminal liability under applicable law.

4. Intellectual Property Rights

All content, materials, and features available on or through our Website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, trademarks, service marks, trade names, and the overall design and "look and feel" of the Website (collectively, "Intellectual Property"), are the exclusive property of Pizza Luce or its licensors and are protected by applicable United States intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and other applicable statutes and common law.

Subject to your compliance with these Terms, Pizza Luce grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use our Website solely for your personal, non-commercial use. This license does not include the right to:

• Reproduce, copy, distribute, publish, or create derivative works from any content on our Website;
• Use our trademarks, trade names, logos, or service marks without prior written consent;
• Frame or mirror any portion of our Website on any other server or device;
• Sell, resell, or exploit for commercial purposes any portion of our Website or its content;
• Remove, alter, or obscure any copyright, trademark, or other proprietary rights notices.

Any unauthorized use of our Intellectual Property may constitute an infringement of our rights and the rights of applicable third parties, and may subject you to civil and criminal penalties under applicable United States law.

If you believe that any content on our Website infringes upon your intellectual property rights, please contact us immediately at [email protected] with a detailed description of the alleged infringement. We comply with the Digital Millennium Copyright Act (DMCA), and will respond to valid notices of copyright infringement in accordance with 17 U.S.C. § 512.

5. Payment Terms

5.1 Pricing and Fees

All prices displayed on our Website are in United States Dollars (USD) and are subject to change without prior notice. Applicable sales taxes, delivery fees, service fees, and any other applicable charges will be calculated and displayed at the time of checkout before you confirm your order. By completing your purchase, you agree to pay all charges associated with your order.

5.2 Payment Methods

We accept various payment methods as indicated on our Website at the time of checkout, which may include major credit cards, debit cards, and other electronic payment options. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that all payment information provided is accurate and current.

5.3 Order Confirmation and Processing

Upon placement of your order, you will receive an electronic order confirmation. This confirmation does not constitute acceptance of your order. We reserve the right to cancel or refuse any order for any reason, including but not limited to product availability, errors in pricing, or concerns regarding fraud or unauthorized use.

5.4 Refunds and Cancellations

If you are unsatisfied with your order or if an error has occurred, please contact us within a reasonable time after receiving your order. Refunds, credits, or replacements will be issued at our sole discretion and in compliance with applicable consumer protection laws, including protections afforded under the FTC Act and applicable state consumer protection statutes. We do not guarantee refunds for orders that have been prepared and delivered as requested.

5.5 Promotions and Discount Codes

Promotional offers, discount codes, and coupons are subject to their individual terms and conditions, including expiration dates and eligibility requirements. We reserve the right to modify, cancel, or restrict any promotional offer at any time.

6. Disclaimers

6.1 As-Is Basis

OUR WEBSITE, CONTENT, AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PIZZA LUCE EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

6.2 No Warranty of Accuracy

While we make reasonable efforts to ensure that all information on our Website — including menu descriptions, ingredient lists, allergen information, pricing, and availability — is accurate and up to date, we do not warrant that such information is free from errors, omissions, or inaccuracies. You should always verify critical information, including allergen content, directly with our staff before consuming any of our products, particularly if you have food allergies or dietary restrictions.

6.3 Food Allergy Disclaimer

6.4 Third-Party Services

Our Website may contain links to third-party websites or integrate with third-party services, including payment processors and delivery platforms. We do not control, endorse, or assume any responsibility for such third-party websites or services. Your use of third-party services is governed by the applicable third party's terms and conditions and privacy policy. We disclaim all liability for any loss or damage arising from your use of or reliance on any third-party services.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UNITED STATES LAW, IN NO EVENT SHALL PIZZA LUCE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, OR AFFILIATES BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, BUSINESS, DATA, OR GOODWILL;
• PERSONAL INJURY OR PROPERTY DAMAGE ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OUR WEBSITE OR SERVICES;
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• ANY OTHER DAMAGES ARISING OUT OF YOUR USE OF, OR INABILITY TO USE, OUR WEBSITE OR SERVICES;

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF PIZZA LUCE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO PIZZA LUCE IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

8. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Luce and its officers, directors, employees, agents, subsidiaries, successors, licensors, and assigns (collectively, "Indemnified Parties") from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to:

• Your use of or access to our Website or services;
• Your violation of any provision of these Terms;
• Your violation of any applicable federal, state, or local law or regulation;
• Your infringement of any intellectual property or other rights of any third party;
• Any content or materials you submit, post, transmit, or make available through our Website;
• Any fraudulent, deceptive, or unauthorized activity conducted by you through our Website or services;
• Any claim by a third party arising from your acts or omissions in connection with our services.

We reserve the right, at our own expense, to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with us in asserting any available defense. You shall not settle any such claim without our prior written consent.

9. Governing Law and Jurisdiction

These Terms of Service and any dispute, claim, or controversy arising out of or relating to these Terms, your use of our Website, or our services shall be governed by and construed in accordance with the laws of the United States of America and applicable state law, without regard to its conflict of law principles.

In addition to applicable federal law, including protections afforded by the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) and other relevant federal statutes, these Terms are subject to applicable state consumer protection laws.

For users located in the State of California, additional rights may apply under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other applicable California statutes.

Any legal action or proceeding arising under or related to these Terms that is not subject to arbitration as set forth in Section 10 below shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States, and you hereby irrevocably consent to personal jurisdiction and venue in such courts.

10. Dispute Resolution

10.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or our services informally by contacting Pizza Luce at [email protected]. We will use good faith efforts to resolve the matter within thirty (30) days of receiving your written notice. If the dispute is not resolved within that period, either party may pursue formal dispute resolution as described below.

10.2 Binding Arbitration

Except as provided in Section 10.4 below, any unresolved dispute, claim, or controversy between you and Pizza Luce arising out of or relating to these Terms, our services, or your use of our Website shall be resolved through binding arbitration administered by a recognized arbitration organization, such as the American Arbitration Association (AAA), in accordance with its Consumer Arbitration Rules, rather than in court. The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding on both parties.

The arbitration shall take place in the United States at a mutually agreed location or, at either party's option, by telephone or video conference. The costs of arbitration shall be shared equally by the parties, except as otherwise required by applicable law or AAA rules.

10.3 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU EXPRESSLY WAIVE YOUR RIGHT TO PARTICIPATE IN ANY CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST PIZZA LUCE.

10.4 Exceptions to Arbitration

Notwithstanding the above, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights, unauthorized access to our systems, or any other irreparable harm. Nothing in this Section shall prevent either party from filing a complaint with any governmental authority or regulatory body.

10.5 Waiver of Jury Trial

TO THE EXTENT DISPUTES ARE NOT SUBJECT TO ARBITRATION, BOTH YOU AND PIZZA LUCE WAIVE THE RIGHT TO A TRIAL BY JURY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES.

11. Term and Termination

11.1 Term

These Terms of Service shall remain in full force and effect for as long as you access or use our Website or services. These Terms apply each time you visit our Website, place an order, or otherwise interact with our services, regardless of whether you have created an account.

11.2 Termination by You

You may terminate your use of our Website and services at any time by ceasing to access or use our Website. If you have created an account, you may request deletion of your account by contacting us at [email protected]. Termination of your account does not relieve you of any obligations incurred prior to termination.

11.3 Termination by Pizza Luce

We reserve the right, in our sole discretion, to suspend, restrict, or terminate your access to our Website and services at any time, with or without notice, for any reason, including but not limited to:

• Violation of any provision of these Terms;
• Engaging in fraudulent, deceptive, or unlawful conduct;
• Failure to make timely payment for orders;
• Any conduct that we determine, in our sole discretion, to be harmful to other users, our staff, or our business;
• Upon request by law enforcement or other governmental authorities.

11.4 Effect of Termination

Upon termination of your access to our services, all rights and licenses granted to you under these Terms will immediately cease. All provisions of these Terms that by their nature should survive termination — including but not limited to intellectual property provisions, disclaimers, limitation of liability, indemnification, and dispute resolution — shall survive termination.

12. Changes to Terms

Pizza Luce reserves the right to modify, update, or replace these Terms of Service at any time, at our sole discretion. When we make material changes, we will update the "Last Updated" date at the top of this page and, where feasible and appropriate, provide additional notice (such as a prominent notice on our Website or an email notification to registered account holders).

Your continued access to or use of our Website or services after any posted modifications to these Terms constitutes your binding acceptance of those changes. If you do not agree with any revised Terms, you must immediately discontinue your use of our Website and services.

We encourage you to review these Terms periodically to stay informed of any updates. The most current version of our Terms of Service will always be available on our Website at pizzluce.click.

13. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or an arbitrator to be invalid, illegal, unenforceable, or void under applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, it shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect, and shall not be affected or invalidated by such finding.

The failure of Pizza Luce to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. A waiver by Pizza Luce of any breach or default of a provision of these Terms shall not be deemed a waiver of any subsequent breach or default and shall not affect the other terms of these Terms.

14. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements published by Pizza Luce on the Website, constitute the entire agreement between you and Pizza Luce with respect to your use of our Website and services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the subject matter hereof.

In the event of any conflict between these Terms and any other policy or agreement, these Terms shall govern unless expressly stated otherwise.

15. Force Majeure

Pizza Luce shall not be liable for any failure or delay in performance of our obligations under these Terms or in the provision of our services where such failure or delay results from events beyond our reasonable control, including but not limited to acts of God, natural disasters, severe weather, pandemics, epidemics, governmental restrictions or mandates, supply chain disruptions, labor disputes, power outages, internet service disruptions, or any other force majeure event. In such cases, we will use commercially reasonable efforts to resume normal operations as promptly as possible.

16. Electronic Communications

By using our Website or services, you consent to receive communications from Pizza Luce electronically, including via email, text message, or notices posted on our Website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law.

17. Children's Use

Our Website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe that your child under 13 has provided us with personal information, please contact us at [email protected] and we will take appropriate steps to delete such information in accordance with applicable law, including the Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq.

18. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, your rights, or our services, please do not hesitate to contact us using the information below. We are committed to addressing your concerns promptly and professionally.

Our customer support team is available during regular business hours to assist you with any questions or concerns regarding your orders, our services, or these Terms. We aim to respond to all inquiries within two (2) business days.